ProductBrief

fame Service Center is most suitable for retailers who sell equipments which demands post sales servicing (white goods, industrial equipment dealers etc). This is a full fledged automated module that caters to all the aspects of servicing and direct sales of spare parts / equipment. From work order creation till completion, it allows for tracking and automating every aspect of your service department making your company more productive and profitable.

Manages service scheduling, job orders, equipment histories, warranty claims, sales of spare parts and full life cycle of repair from equipment back to customer. Along with management it also provides profit and statistical analysis of every service activity by different types of work reports.

fame Service Center has four distinct integrated functional areas – front office management (complaint registration, complaint query, job order generation), service management (field service, workshop service), store management (spares issue & receipt, material inventory, dispatches) & billing (billing job order, spare counter sales). The module comes in two flavors – Standard & Premium and is built on Microsoft.NET platform using in-house developed Rapid Application Development (RAD) tool which allows for quick customisation, implementation & third party integration.

ProductFeatures

Maintenance Jobs and Costing

Maintenance Calendar

Equipment Complaints Loggingz

Spare Parts & Vendor Management

Revenue Generation from Maintenance and Rentals

Technician Allocation and Monitoring

SMS/Email Notifications on Work Completion

Browser based reporting

screen shots

job manager

dashboards

Fame Solutions WLL

Regional Development Support Team in Bahrain with offices in India, Singapore & USA.

ISO (9001 : 27000)

CMMI Level 3 Certified

Contact us

Address: P.O.Box 20658, Suite No. 122, 12th floor, Al Zamil Towers, Manama, Kingdom of Bahrain

Phone: +973 17 217 991

Fax: +973 17 217 992

Email: sales@fameERP.com

Client's voice

fame ERP is a perfect ACCOUNTING software solution for a mid-sized hospitality firm such as ours. It’s easy to use and well integrated with our Micros Restaurant POS system

Mr. T.K.Pauly / Financial controller

fame HCM & Appraisal Application is a handy tool for reports and payroll processing as well as performance & appraisal system of employees, helping to promote them in a better way. Timely tech support is highly appreciable.

Ms. Shaima / HR Manager

fame F & B POS: We've been able to increase table turns, better manage operations and realize significantly higher REVENUE

Mr. Shankar / IT Manager

fame Service Centre helped us to ensure that we deliver the best possible customer service, while we gained added benefit of internal cost reductions and better information availability.

Mr. Manoj / Finance Manager

fame CRM is a comprehensive service which is simple, user friendly and easy software package. We have the privilege of reviewing the payroll before its final submission for net banking online transactions and it enables to generate payrolls based on multiple currencies. Various forms and reports are also readily available and can be customized as per our requirement.

Mr. George Middleton / CEO

fame business solution is a flexible ERP system that could handle the challenges of performing accounting, billing, Inventory and reporting activities along with HR & Payroll management on a multi location application. It is one solution and package for all our critical activities in our Business. One of the key points that made up our decision is that fame Tech Solutions WLL was the only service provider who could offer a complete package together under one agreement.

Ms. Lalitha / IT Manager

One of the main reasons for choosing fame ERP was the robustness of the ERP system and the flexibility it offered to suit our business needs, especially as unique and as complex as ours, compared to other ERP solutions in the market. fame's service, implementation and support go beyond the terms of the agreement-in-writing as the approach has been as if we are partners in business. Today, our experience with fame has spread over a decade and we continue to cherish the valued relationship we have with them.

Ms. Hanadi E. Hassani / Head of HR

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